Shipping policy

Shipping & Delivery Information

Free Standard Shipping We offer 100% free standard shipping to all countries listed below (excluding non-bridged islands).

Delivery Times & Carrier Reliability (FedEx) All delivery timeframes listed in our store are estimated, approximate transit times and are not 100% guaranteed. We ship primarily via FedEx; while they are generally reliable and punctual, we cannot guarantee that every shipment will arrive strictly within the estimated window.

Please note that during peak retail seasons and major holidays—such as Black Friday, Cyber Monday, Christmas, and New Year—high shipping volumes cause widespread carrier delays across most logistics networks. We recommend placing time-sensitive orders well in advance during these busy periods.

Important Customs & Duties Information

Germany & United Kingdom: Orders are shipped on a duty-paid basis. (UK orders include applicable UK taxes at checkout—no extra customs fees upon delivery.)
Other EU Countries & Non-EU Destinations: Orders are shipped under DAP (Delivered at Place) terms. Standard shipping is free, but any applicable import taxes, local VAT, customs duties, and clearance fees are the responsibility of the recipient upon delivery.

Covered Countries

Duty-Free Destinations (Duties & Taxes Included): Germany, United Kingdom.
DAP Destinations (Import Duties & Taxes Apply): Austria, Belgium, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, USA.
Islands: Please contact us for a custom shipping quote before placing your order.

Fast Track Production & Shipping Need your order sooner? We offer expedited production and fast-track shipping options to speed up your delivery. Contact us at info@packonic.com to check availability and options for your order.